Question 1

Connecting Your Domain

Accepted Answer

Pointing your own domain (like yourpub.co.uk) to your site makes it easy for customers to find you online. This is handled securely through the Domain section in your site settings.

🔧 How to Connect a Domain

Click Edit Site in the bottom-right corner of your dashboard.
Select Domain from the menu.
Enter your domain name (e.g. myvenue.com).

Depending on your setup, you’ll be guided through one of the following verification flows.

🧪 Domain Verification Paths

✅ 1. Standard Configuration

If the domain is not already linked elsewhere, you'll see:

Required DNS Records:

| Type | Name | Head 3 | | ---- | | A | @ | 76.76.21.21 | | Type | Name | Value | | ---- | | CNAME | www | cname.vercel-dns.com | Add these records in your domain provider's DNS settings. This setup allows both the root domain (e.g. myvenue.com) and the www version to point to your site.

Once added, click Save Changes. The system will verify and publish your site automatically.

⚠️ 2. Already Registered on Vercel

If the domain is already connected to another Vercel project, you’ll see a Pending Verification message instead. In this case:

You'll be asked to add a:

| Type | Name | Value | | ---- | | TXT | _vercel | Unique string provided in the interface | This proves ownership and transfers the domain to your new site.

⚠️ Caution: If this domain is still in use on another site, adding this TXT record may

Question 2

Adding Contact & Business Information

Accepted Answer

Keeping your contact information and opening times up to date helps customers reach you easily and improves their overall experience.

Where to Edit Contact Info

To make changes, click Edit Site in the bottom-right corner and open the Place Details panel. Here, you can update everything from your name and summary to your social links and hours.

✏️ Update Your Contact Page Details

1. Name, Summary and Facilities

Name: The name of your venue as it appears on the site.
Summary: A short description of what makes your place unique.
Facilities: Tags such as Cocktail Menu, Dog Friendly, etc.

2. Address

Add your full address:

Street name
City
Postcode
County and Country

This info shows under “Contact Information” and links to map tools.

3. Contact

Input your:

Phone number
Email address

These will appear on your website as tappable icons and text, making it easy for guests to get in touch.

4. Opening Times

Toggle each day on/off depending on whether you're open.
Add multiple time slots per day (e.g., one for brunch and one for evening).
Displays automatically on your site with dynamic “Open now” or “Closed” indicators.

5. Images

Upload or replace your:

Main Image (featured on your homepage)
Logo
Gallery images

These will display across your contact page and throughout your site.

6. Social Links

Add your venue’s social media profile

Question 3

Creating a Featured Item

Accepted Answer

Creating & Managing Featured Items on Your My Place Website

With My Place, you can easily create and update featured items to promote special deals, events, and unique experiences at your venue. Follow these steps to manage your featured items effectively.

Creating a New Offer

Navigate to the Featured Tab

Log in to your My Place website by appending /login to your domain (e.g., https://www.yourvenue.com/login).
Click on the Featured tab from the navigation menu.

Click “Add Featured”

At the top of the Featured section, click the “Add Featured” button to open the offer creation panel.

Enter Featured Details

Featured Name: Enter a clear and engaging title for your offer.
Upload an Image: Click “Add an image” to upload a photo representing the offer.
Description: Provide details about the offer, including instructions for redemption or booking.

Save the Feature

Click “Add Featured” to publish it to your website.
The Featured will now appear in the Featured tab, visible to your customers.

Editing an Existing Featured

Find the Featured

Navigate to the Featured tab.
Locate the Featured you wish to edit.

Click “Edit Featured”

Open the Featured and click the “Edit Featured” button.
Modify the Featured details, including name, image, and description.

Save Changes

Click “Save Changes” to update the Featured

Question 4

Preparation

Accepted Answer

Guide to Preparing for Your Pub’s Website Launch

A well-prepared website can be a game-changer for your pub, helping you attract new customers, keep regulars engaged, and promote your events, food, and offers effectively. This guide walks you through everything you need to get your website ready for launch.

1. Registering a Domain Name

Your domain name is your pub’s digital identity, so it should be:

Short and memorable – Keep it simple (e.g., thefoxandhounds.com rather than the-fox-and-hounds-london-uk.com).
Easy to spell – Avoid complicated words or unusual spellings.
Relevant to your pub’s name – Ideally, it should match your pub’s actual name or a variation of it (e.g., foxandhoundspub.co.uk).
A trusted extension – If your pub is UK-based, .co.uk is a great option, but .com or .pub can also work.

💡 Where to register: Use services like GoDaddy, Google Domains, or Namecheap to purchase your domain.

2. Writing Content for Your Home Page

Your home page should quickly tell visitors why they should visit your pub. Here’s a solid structure:

Welcome to [Your Pub Name]

A warm, inviting introduction:
"Nestled in the heart of [your town/city], [Your Pub Name] is a classic pub with a modern twist. Whether you’re after a perfectly poured pint, a delicious Sunday roast, or a lively atmosphere for weekend drinks, we’ve got something for everyone."

What Makes Us Special?

Great Atmosphere: Cozy corners, ope

Question 5

Creating a Menu

Accepted Answer

${youtube}Adding a Menu

Menus in your site can be created quickly from scratch or even faster using AI. Here’s how:

Option 1: Generate from an Image or PDF (AI-powered)

If you already have a physical or digital version of your menu (like a photo, scan, or PDF), this is the fastest way to get going.

Go to the Menus section in your dashboard.
Click Add Menu.
Choose Generate from an image or PDF.
Upload your file.
Our AI will scan the document and pre-fill menu details:

Menu name
Sections (e.g. House Favourites, Classics)
Items, prices, and descriptions

Tip: If you have uploaded a PDF for the AI to analyse, your PDF will be kept for customers to download.

Once generated, you can:

Adjust section names
Edit or delete items
Add descriptions, allergens, images, and dietary tags

Tip: This is great for operators who already have a designed menu and want to save time re-typing.

Option 2: Create from Scratch

Prefer to build manually? No problem.

In the Menus section, click Add Menu, then Create from scratch.
Add a Menu Name and an optional Description.
Add a PDF so customers can download your menu as a PDF version
Use the Add Section button to create a section (e.g., "Starters", "Cocktails").
Inside each section, click Add Item to enter:

Name of the dish or drink
Price
Description
Upload an image (option

Question 6

Managing Your Subscription

Accepted Answer

You can manage your billing and subscription details directly through the Site Settings panel — all handled securely via Stripe.

🔧 How to Access Subscription Settings

Click Edit Site in the bottom-right corner of your dashboard.
Select Subscription from the menu.

This will open a secure Stripe Customer Portal in a new tab.

🔁 What You Can Do in the Portal

Within the Stripe portal, you can:

🔄 Change your subscription plan (if options are available)
🧾 View invoices and billing history
🧍 Update your contact and billing details
💳 Add or switch payment methods
❌ Cancel your subscription (if needed)

All changes are managed securely via Stripe, and any updates will be reflected on your account automatically.

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