Question 1

Connecting Your Domain

Accepted Answer

Pointing your own domain (like yourpub.co.uk) to your site makes it easy for customers to find you online. This is handled securely through the Domain section in your site settings.

🔧 How to Connect a Domain

Click Edit Site in the bottom-right corner of your dashboard.
Select Domain from the menu.
Enter your domain name (e.g. myvenue.com).

Depending on your setup, you’ll be guided through one of the following verification flows.

🧪 Domain Verification Paths

✅ 1. Standard Configuration

If the domain is not already linked elsewhere, you'll see:

Required DNS Records:

| Type | Name | Head 3 | | ---- | | A | @ | 76.76.21.21 | | Type | Name | Value | | ---- | | CNAME | www | cname.vercel-dns.com | Add these records in your domain provider's DNS settings. This setup allows both the root domain (e.g. myvenue.com) and the www version to point to your site.

Once added, click Save Changes. The system will verify and publish your site automatically.

⚠️ 2. Already Registered on Vercel

If the domain is already connected to another Vercel project, you’ll see a Pending Verification message instead. In this case:

You'll be asked to add a:

| Type | Name | Value | | ---- | | TXT | _vercel | Unique string provided in the interface | This proves ownership and transfers the domain to your new site.

⚠️ Caution: If this domain is still in use on another site, adding this TXT record may

Question 2

Creating a Menu

Accepted Answer

${youtube}Adding a Menu

Menus in your site can be created quickly from scratch or even faster using AI. Here’s how:

Option 1: Generate from an Image or PDF (AI-powered)

If you already have a physical or digital version of your menu (like a photo, scan, or PDF), this is the fastest way to get going.

Go to the Menus section in your dashboard.
Click Add Menu.
Choose Generate from an image or PDF.
Upload your file.
Our AI will scan the document and pre-fill menu details:

Menu name
Sections (e.g. House Favourites, Classics)
Items, prices, and descriptions

Tip: If you have uploaded a PDF for the AI to analyse, your PDF will be kept for customers to download.

Once generated, you can:

Adjust section names
Edit or delete items
Add descriptions, allergens, images, and dietary tags

Tip: This is great for operators who already have a designed menu and want to save time re-typing.

Option 2: Create from Scratch

Prefer to build manually? No problem.

In the Menus section, click Add Menu, then Create from scratch.
Add a Menu Name and an optional Description.
Add a PDF so customers can download your menu as a PDF version
Use the Add Section button to create a section (e.g., "Starters", "Cocktails").
Inside each section, click Add Item to enter:

Name of the dish or drink
Price
Description
Upload an image (option

Question 3

Creating an Event

Accepted Answer

Creating & Managing Events on Your My Place Website

With My Place, adding and updating events is simple and intuitive. Follow these steps to create, edit, and manage your venue’s events.

Creating a New Event

Navigate to the Events Tab

Log in to your My Place website by appending /login to your domain (e.g., https://yourvenue.my-place.io/login).
Click on the Events tab from the navigation menu.

**Click “Add Event” **

At the top of the Events section, click the “Add Event” button to open the event creation panel.

Enter Event Details

Event Name: Enter a clear and engaging title for your event.
Description: Provide details about the event, including what guests can expect.
Upload an Image: Click “Add images” to upload a photo that represents the event.

**Set Date & Time **

Choose between Standard (one-time event) or Repeating (recurring event) options.
For Repeating Events, select the recurrence pattern (e.g., “Every month on the 13th”).
Set the start and end times for the event.

Save the Event

Click “Add Event” to publish it to your website.
The event will now appear in the Events tab, visible to your customers.

Editing an Existing Event

Find the Event

Navigate to the Events tab.
Locate the event you wish to edit.

Click “Edit Event”

Open the event and click the “Edit Event” but

Question 4

Adding Contact & Business Information

Accepted Answer

Keeping your contact information and opening times up to date helps customers reach you easily and improves their overall experience.

Where to Edit Contact Info

To make changes, click Edit Site in the bottom-right corner and open the Place Details panel. Here, you can update everything from your name and summary to your social links and hours.

✏️ Update Your Contact Page Details

1. Name, Summary and Facilities

Name: The name of your venue as it appears on the site.
Summary: A short description of what makes your place unique.
Facilities: Tags such as Cocktail Menu, Dog Friendly, etc.

2. Address

Add your full address:

Street name
City
Postcode
County and Country

This info shows under “Contact Information” and links to map tools.

3. Contact

Input your:

Phone number
Email address

These will appear on your website as tappable icons and text, making it easy for guests to get in touch.

4. Opening Times

Toggle each day on/off depending on whether you're open.
Add multiple time slots per day (e.g., one for brunch and one for evening).
Displays automatically on your site with dynamic “Open now” or “Closed” indicators.

5. Images

Upload or replace your:

Main Image (featured on your homepage)
Logo
Gallery images

These will display across your contact page and throughout your site.

6. Social Links

Add your venue’s social media profile

Question 5

Introduction

Accepted Answer

Introduction

Welcome to My Place, the easiest way for independent pubs and bars to create and manage their own website. This guide will walk you through the registration process and how to set up your venue step by step.

Step 1: Registering for My Place

To begin, go to app.24social.io/register Here, you will need to enter your details:

Google Sign-In Option: If you prefer, you can register quickly by signing in with Google.
Email Address: Enter a valid email address for your account.
First Name & Last Name: Provide your full name.
Password: Create a secure password that meets the following requirements:
Minimum 12 characters
At least one uppercase letter (A-Z)
At least one lowercase letter (a-z)
At least one number (0-9)
At least one special character (!@#$%^&*(),.?"|<>)

Click Continue to proceed.

Step 2: Finding Your Place

After completing your registration, you will be guided to set up your venue. The first step is to find your venue using our Google-powered lookup tool.

Start typing your venue name in the search box.
If your venue appears in the dropdown list, select it.
If you can’t find your place, click on the relevant option to manually enter your details.

Click Next to continue.

Step 3: Describing Your Place

In this step, you will provide some basic information about your venue to personalise your website.

**Enter P

Question 6

Getting Set Up

Accepted Answer

Setting Up Your My Place Website

Once you've completed the registration process, your website is automatically generated and on a preview domain, such as:

https://yourvenue.my-place.io/

This means there’s no complicated setup—your venue’s site is ready to preview immediately!

In order to get your website "Live" and connect your own custom domain, check out this article to Connect Your Custom Domain

Accessing Your Website & Editing

To make changes to your site, simply go to your website’s URL and append /login to access the admin interface. For example:

https://yourvenue.my-place.io/login

This will take you to the editing interface, where you’ll see an “Edit Site” button in the bottom right corner. Clicking this button will allow you to update your site’s key settings.

Editing Your Website Content

My Place makes editing your website straightforward:

Key Site Settings: Accessible via the edit panel after logging in.
Main Page Tabs: Each section of your site (e.g., Events, Menus, Offers) can be edited directly on its respective tab.
Adding & Editing Content:
Look for an “Add Event” button when managing events.
To update an existing item (like an event or menu item), navigate to that page and click the “Edit” button.

What’s Next?

Now that your site is live, you can start customising it further. In the following help articles, we’ll go i

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